Project Overview :

Project Type: Internal project.

Duration: May 2023 - July 2023.

Team: 4 people.

My Role: UX/UI Designer.

Tools Used:

Employee Portal

The Employee Portal App enhances organizational efficiency by providing a centralized platform for employees to access vital information and tools. It is a comprehensive solution for streamlined communication, task management, and feedback collection within our company. Employees will easily access company policies, HR documents, and real-time updates, fostering better communication across departments through integrated messaging and notifications. The app also supports efficient task allocation and tracking, ensuring clarity on project assignments and deadlines. With a user-friendly interface and customizable features, employees can personalize their dashboard and preferences, optimizing their workflow and enhancing productivity. By integrating with existing systems such as payroll and leave management, the Employee Portal App aims to improve operational effectiveness and employee satisfaction, ultimately contributing to a more cohesive and
productive work environment.

01 Project Goals

The primary goal of the Employee Portal App is to create a centralized, user-friendly platform that enhances communication, improves access to essential resources, and streamlines task management
across the organization. By integrating various employee services such as HR documentation, company announcements, task assignments, and feedback mechanisms into a single app, we aim to foster a more connected and efficient workplace. This will not only improve operational efficiency but also boost employee engagement, satisfaction, and productivity, contributing to the overall success and growth of the company.

02 Research

User Interview

We conducted 12 user interviews to gather insights and feedback from employees to understand their needs, preferences, and pain points.

Here are some sample questions that were asked during the user interviews:

What are the biggest challenges you face when trying to find company documents, policies, or other resources?
How do you currently manage and track your tasks and project assignments?
How do you typically communicate with colleagues and management?
Do you prefer accessing the employee portal from a desktop or a mobile device?

Reframing the Problem

Information Overload

Employees receive too much data and too many notifications, making it hard to focus on important information and decreasing
productivity.

Lack of Engagement

Employees show little interest or participation, leading to reduced interaction and underutilization of the app’s features, ultimately affecting communication and productivity.

Limited Mobile Accessibility

Current employee portals are difficult to use or lack functionalities on mobile devices, hindering employees' ability to access important information and tools on the go.

Insufficient Feedback Mechanism

There are inadequate ways for employees to provide input or suggestions using generic employee portals, leading to missed opportunities for improvement and reduced user satisfaction.

03 Ideation

Framing the Solutions

Implement advanced search and filtering options to help users quickly locate specific documents, announcements, or resources. Use personalized recommendations based on user roles and preferences to prioritize relevant information.
Introduce gamification elements such as badges, leaderboards, or challenges to encourage regular app usage and engagement. Foster a sense of community by enabling social features like discussion forums or employee recognition
Optimize the app for mobile devices with responsive design and offline capabilities. Ensure seamless synchronization across desktop and mobile platforms to support employees who work remotely or travel frequently.
Establish multiple feedback channels within the app, including surveys, suggestion boxes, and direct communication with developers. Actively respond to and implement user feedback to continuously improve app functionality and user experience.